Caroline Tolmie

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  • Can I request additional bags?

    Yes, to ensure your cleaning preferences are met, please place items in the correct bag for that service. If you do not have the correct bags or enough bags for your upcoming pickup, please cont...

  • Can I cancel or reschedule my pickup?

    To cancel or reschedule your pickup, simply reply to the evening or morning pickup reminder text. Evening pickup reminders are sent at 6:00 PM ET and morning reminders are sent at 7:00 AM ET. To ca...

  • Are there any fees?

    2U charges the following service fees: $15 Order minimum $10 Welcome Kit fee $4.00 Pickup & Delivery Fee  $3.49 Service Fee $10.00 Failed Pickup Fee  2U will waive all fees for subscription custo...

  • How does the Wash, Dry, Fold service work?

      Items placed in the (blue) Wash, Dry, Fold bag, or (grey) Linens Only bag are sent to our Wash, Dry, Fold facility. Upon arrival, the items are checked-in and sorted by color. They are placed in...

  • How do I schedule a pickup?

    Your first pickup will be scheduled during the signup process. The easiest way to schedule additional pickups and modify an existing pickup schedule is through our mobile app, which you can down...

  • How do the bags work?

    We use colored bags to differentiate services and make it easy for you to let us know what services you need. Set the bags out separately on your scheduled pickup day, and make sure they’re ...

  • How does the Dry Cleaning Process Work

      Everything placed in the Dry Cleaning bag will be taken to our dry cleaning partners. We clean everything according to the care label. As a standard, dress shirts are laundered and pressed unles...

  • Do I have to sort or pre-treat stains?

    Nope. Simply fill the bag before pickup and we will take it from there. We sort all lights and darks into separate piles and pre-treat stains before items go in the washer. Please check your poc...

  • What cleaning supplies do you use at your Wash, Dry, Fold facility?

    Detergents: Our scented detergent option is Gain Original. This cool, crisp smelling detergent not only cleans your clothes but provides that familiar clean laundry smell we all love. Our hypoal...

  • What are the dry cleaning prices?

    Clothing Product Price Apron $12.00 Blazer $7.25 Blouse $7.25 Coat $18.00 Dress $14.00 Dress (formal) $20.00 Hat $7.25 Jumpsuit $20.00 Lab coat $12.00 Jacket $11.00 Pants...