To cancel or reschedule your pickup, simply reply to the evening or morning pickup reminder text. Evening pickup reminders are sent at 6:00 PM ET and morning reminders are sent at 7:00 AM ET. To cancel, reply with N. To reschedule, use the personalized scheduling calendar sent in the cancellation reply message.
You can also schedule pickups and modify an existing pickup schedule using the mobile app.
Please note that Pay As You Go customers will be subject to a $5 Failed Pickup Fee.