Unfortunately, no. Our routes are set each morning at 8:00 am, and we are currently not able to accommodate requests for specific pickup and delivery times. However, we will keep you informed on the status of your pickup and delivery through real-time text updates letting you know when we’re on the way and again once we’ve stopped by.
If you’d like a pickup or delivery ETA, please text “ETA” to Customer Care on the day of your scheduled pickup or delivery. Pickup ETAs are available starting at 9:30 am and delivery ETAs are available starting at 1:30 pm.
When using the Text for ETA feature, please note that routes may shift due to traffic, weather, etc. If your stop falls outside of our standard 8:30 am – 12:30 pm pickup window or 2:30 – 6:30 pm delivery window, we will do our best to notify you in advance.
If you’re at an apartment building or office that is closed within our pickup or delivery windows, please notify our Customer Care Team in advance of pickup.